Most of the time we offer product tracking, however in some cases it may be unavailable, if that's the case, contact us at firstname.lastname@example.org and we will keep you up to date on your order as best as we can!
Please Note: It may take up to 7 days before a tracking code becomes active!
How can I track my order?
Hey there! If you have any issues with tracking your product please send our support team an email at email@example.com and we will be happy to assist you!
Please note that it may take up to 7 days before your tracking number becomes active.
When will you ship my order?
We generally can process orders within 24 hours of payment being processed and can take 1-3 days to ship. Please note that estimated shipping and arrival dates are subject to change according to the carrier’s availability. For multiple orders, shipment may come at different times and from different warehouses. Transit time is dependent on holiday schedule and excludes holidays and weekends.
Generally, orders will arrive within 8-12 days, however in some cases it may take up to 8 weeks for delivery to most locations around the world.
I submitted the wrong address!
Mistakes happen! Send us an email as soon as you can at firstname.lastname@example.org and we'll be happy to assist you ASAP! Please note, we usually ship our orders within 24 hours so it's possible that your order was already shipped, but we will do our best to help you out regardless!
Do you ship world wide?
For World Wide shipping, we have various warehouses around the World. Unexpected custom and import taxes may apply and is the responsibility of the buyer.
RETURNS & REFUNDS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and return your item back.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product back to us:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.